Delivery

What are your UK delivery charges?

Please note that the following standard delivery charges apply for UK retail orders :

• FREE UK (mainland) delivery is available on all orders over £80.00 however a standard charge of £5.00 will apply on any orders up to £79.99. (per address) 

• We can to deliver to the Channel Islands, Ireland, the Isle of Man, the Isle of Wight, Northern Ireland, the Shetlands and Orkneys. The additional automated charge is £20 on top of the standard £5. (For example case of 6 to Northern Ireland £5 plus £20 ).

When will I receive my shipment?

Orders received by 1pm will be despatched the same day. Standard delivery timeframe is 1-2 working days provided that the item is in stock. Actual time of delivery is from Monday to Friday between 9am-5.30pm weekdays.

If a particular wine is in high demand and is out of stock we will contact you only if delivery of the item is likely to take more than 7 days. In these rare cases we will advise you of the delivery time frame we can meet, or recommend an alternative wine or refund your payment if you do not want to proceed with the order.

Orders for Northern Ireland, Scilly Isles, Isle of Man, Scottish Highlands and the Orkneys – please allow 3-5 days. It may also take longer to deliver to remote areas – including the following post codes: AB, BT, DD 8-11, HS, IV, KA 27-28, KW, PA20-23, 28-29, 31, 34, 41 onwards, PH8, 10, 16, 18 onwards, TR21-25, ZE.

If you need the wine for a particular date, please make sure you mention this in the comments section when placing your order. Please contact us at ellenwinesulike@btinternet.com  for these delivery requests.

After you have placed your order online, we will send you an order confirmation email with the subject '”Thank you for your purchase at winesulike”. In the email you will find information about when your products will be delivered.

3.3 What if no one is home to meet the courier?

If no one is home, the courier will leave a card to say she/he has been. Alternatively, you may authorize the courier to leave the order in a certain place. There is a textbox in the shopping checkout where delivery instructions can be left should no one be home to meet the courier. Let us know if you want the courier to leave your order in a certain spot (e.g. at back door or in shed etc). IMPORTANT NOTE: if a request is made for wine to be left unattended we cannot be held responsible if the wine goes missing after the courier has delivered it.

3.4 Can I return the wine for any reason?

Yes you can.

We are committed to giving you complete satisfaction. If you are not completely satisfied with any winesulike product, please email us at ellenwinesulike@btinternet.com detailing the reason and then simply return it within 14 days of order date, and we will issue a refund for the value of the items less delivery costs on receipt of the goods. IMPORTANT NOTE. The goods must be in a saleable condition and in its original, undamaged packaging. (this does not affect your statutory rights in the event of faulty goods).

If you intend to return any part of your order, please e-mail us ellenwinesulike@btinternet.com Then return the goods along with a letter explaining why you are returning the product and enclose it with your shipment. Carefully secure and package the merchandise to prevent damage in transit (the package with remaining product must be returned).

If there are breakages in transit please save the merchandise and the package it arrived in and notify us immediately.

Please note: Any returns must be shipped within 14 days of receiving your order together with a letter detailing why you are returning the product. Shipping and handling charges are NOT refundable unless the goods delivered were incorrect, damaged or faulty.